WARRANTY POLICY
All defective merchandise, unless otherwise indicated, may be returned for a replace within 30 days from the product(s) was delivered to customer. While the warranty does not cover physically damaged merchandise.
For merchandise was confirmed as genuinely defective (Product Design Problem & Quality Issues), the free replace is acceptable. Customer will not be charged for approved warranty service.
Each claim should have all proof of defect by mean of photo or video showing clearly the defect of product. Please create ticket with photo or video of claim and show that detailed description of what you have already done to fix it. We are happy to solve any problem you may meet.
Please note: If you purchase BETAFPV products for self-assembly, warranty just cover the product from BETAFPV. While the refund amount is limited to the purchase price.
Directly Send Ticket: Create a new ticket
Electronic Component Special Instructions
- FC / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX) are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.
- Batteries
Batteries carry a (30) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. Once approved, options of replacement or refund will be provided. Please dispose of the damaged battery in a safe manner.
- FPV Cameras
FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, options of replacement or refund will be provided.
NOTE: It is highly recommended that you inspect the products ordered upon receipt and identify and report any issues before fly, modify and construct.
